Marketing
Review Requests
Ask every happy customer, at the right moment, on the right channel.
The problem
Reviews only get requested when someone remembers, which is rarely and unevenly.
The solution
A completed job or visit triggers a timed request, with sentiment checks so unhappy customers reach a human instead of a public form.
How the workflow runs
- 1Job or visit marked complete
- 2Timed request sent by SMS or email
- 3Positive sentiment routed to public review
- 4Negative sentiment routed to a manager
Benefits
- ✓Steady review flow
- ✓Better local search visibility
- ✓Issues caught privately
Industries that use this
Home ServicesDentalRestaurantsAutomotiveHospitality
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